A modern-day contact center has numerous moving parts, ranging from customer engagement applications, queuing and routing systems, to CRMs and workforce optimization solutions. Running this complex ecosystem seamlessly and harmoniously, is critical to reducing customer effort and delivering world-class customer satisfaction.
However, the industry lacks a platform that binds these different components together synergistically.
Backed by a stellar award-winning journey in orchestrating superior customer experiences for more than two decades, CSS Corp brings CSS EDISON? – its definitive CX Transformation Platform to the forte. CSS EDISON? is an end-to-end technology platform that unites customer services’ three essential pillars seamlessly: elevating customer engagement, driving intelligence & insights, and amplifying agent productivity. Its modules leverage cutting-edge technology, including AI, cognitive RPA, analytics, and augmented reality, to deliver customized solutions for clients, and ensure tangible business benefits for them.
Amplify customer engagements using Smart IVR, Cognitive VA, Digital Messaging, Channel-less orchestration, AI-based Universal Search and Self-Search.
Drive intelligent insights-enabled interactions with Cognitive Automation, Advanced Analytics, persona-based Smart Routing, Sales Acceleration and customer journey mapping.
CSS EDISON? helps enterprises to simplify their complex technology support ecosystems. Our expertise across the enterprise ecosystem drives superior customer experiences, operational efficiencies and competitive differentiation.
Organizations need to provide their consumers with a consistent and personalized experience across all channels of interactions.
CSS EDISON? helps you accelerate your business, simplify support, reimagine customer engagement and unlock new revenue streams.
Maximize returns on your tech investments
Consumption-based pricing model
60+ awards and 150+ analyst recognitions
Leverage the best of tech (Salesforce, Freshworks, Amazon)
Platforms+ Best-in-class Global CX Delivery
CSS Corp’s Customer Experience Transformation Platform
CSS Edison? – CX Transformation Platform
Top 5 Emerging Trends in CX and Contact Centers